ITIL® SD Intermediate Service Design

[fusion_builder_row][fusion_builder_column type="1_1" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_title size=”1″ content_align=”left” style_type=”default” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]ITIL® SD Intermediate Service Design[/fusion_title]De deelnemer krijgt inzicht in het plannen van hoofdactiviteiten voor de processen Availability Management en Capacity Management, hoe de vraag (demand) te analyseren en risico’s te bepalen (Risk Management). Ook wordt ingegaan op continuïteit van de organisatie (Business Continuity en IT service Continuity). Governance wordt besproken en hoe Service Design en Governance te implementeren. Daarnaast wordt ingegaan op de organisatie van Service Design en de principes die van toepassing zijn.

De module IT3SD in vogelvlucht: – Service Design Prinicpes, – Sevice Design Modellen, – toepassen van SOA, – Identificeren Business Requirements, – beheer van Service Cataloque, – inrichten Supllier Management, – sturen van Service Level Management, – Business Impact Analyse, – Recovery Planning, – sturen van data- en informatiemanagement.[fusion_builder_column type="1_3" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_checklist icon=”fa-check” iconcolor=”” circle=”” circlecolor=”” size=”13px” class=”” id=””][fusion_li_item icon=””]3 dagen, veelal 2 a 3 weken doorloop, examentraining en praktijkopdracht begeleiding, [/fusion_li_item][fusion_li_item icon=””]Locaties: wordt verzorgd door heel Nederland.[/fusion_li_item][fusion_li_item icon=””]Examens, dagelijks, in overleg.[/fusion_li_item][fusion_li_item icon=””]Huiswerkbelasting ongeveer 1½ a 2½ uur per sessie.[/fusion_li_item][fusion_li_item icon=””]Studiebelasting 140 SBU, 5 studiepunten[/fusion_li_item][fusion_li_item icon=””]Prijs € 1310,-[/fusion_li_item][/fusion_checklist][fusion_builder_column type="2_3" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""]Click edit button to change this text.[fusion_builder_column type="1_2" last="no" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_accordion divider_line=”” class=”” id=””][fusion_toggle title=”Kwalificatie” open=”no”]

Examen APMG bij CAI. Na behalen van het examen krijgt de deelnemer het ITIL Service Design certificaat van APMG.

[fusion_toggle title=”Literatuur” open=”no”]

ITIL boek Service Design, – IT3SD lesmap.

[fusion_toggle title=”Doelgroep & doelstelling” open=”no”]

Deze cursus is bedoeld voor de degene die kennis, inzicht en toepassingsvaardigheid zoekt betreffende procesmatig ICT beheer en specifiek Demand Management, Availability Management en Capacity Management. Zoals service delivery managers, degenen die zich met demand management bezighouden, etc. De deelnemer voorbereiden op het ITIL intermediate Service Design examen. Na afloop heeft de deelnemer inzicht in inrichten en beheersen van Demand Management, Availability Management en Capacity Management volgens ITIL.

[fusion_toggle title=”Voorkennis & niveau” open=”no”]

ITIL foundation certificaat moet zijn behaald. Instroomniveau MBO.

[fusion_toggle title=”Uitvoering” open=”no”]

Zowel klassikaal of blended (via e-learning + een eendaagse training) en direct examen.

[fusion_toggle title=”Planning” open=”no”][/fusion_accordion][fusion_builder_column type="1_2" last="yes" spacing="yes" center_content="no" hide_on_mobile="no" background_color="" background_image="" background_repeat="no-repeat" background_position="left top" border_position="all" border_size="0px" border_color="" border_style="" padding="" margin_top="" margin_bottom="" animation_type="" animation_direction="" animation_speed="0.1" class="" id=""][fusion_button link=”https://www.cai-advies.nl/?page_id=705&preview=true&form_id=5″ color=”default” size=”” stretch=”” type=”” shape=”” target=”_self” title=”” gradient_colors=”|” gradient_hover_colors=”|” accent_color=”” accent_hover_color=”” bevel_color=”” border_width=”” icon=”” icon_position=”left” icon_divider=”no” modal=”” animation_type=”0″ animation_direction=”left” animation_speed=”1″ alignment=”” class=”” id=””]Schrijf je nu in! [/fusion_button][/fusion_builder_row]